A crisis is declared when an incident requires a response from Daman’s top management and has impacts reaching level 4 (high) or 5 (catastrophic) as per Daman’s impact matrix.

The CMT leads Daman’s response during crises, interacting with external stakeholders and making decisions to resolve situations that could harm Daman’s reputation and operations.

The CMT determines the scope of the crisis, decides on corrective actions, approves critical communications, and oversees recovery and resumption planning.

The Crisis Management Team (CMT) and key supporting team personnel shall be comprised of the following persons:

Team Position	Position Type	Name	Mobile	Office
CMT Leader	Core	Khaled Aldhaheri	–	–
CMT Leader coordinator	–	Hiba Alasadi
Commercial Business Leader	Core	Stuart Leatherby
Finance Leader	Core	Anil Kumar
Medical Operations Leader	Core	Mostafa Shaheen
Corporate Support Leader	Core	Brian West
Human Resources Leader	Core	Nujood Mulla
Health Insurance Solutions Leader	Core	Mohammad Daraghmeh
Crisis Communication Team Leader	Core	Naser Almansoori
Government Relations Leader	Adhoc	Nasser Almaskari
Emergency Response Team Leader	Support	Sherwyn Rodricks
Emergency Response Team Deputy	Support	Ayaz Ahmed
Finance Deputy	Support	Tracey Murisa
Legal and Regulatory Affairs Leader	Support	Caline Abihaidar
IT and Information Security Leader	Support	Omar Almarzooqi
Facilities Management & OSH Leader	Support	Abdulrahman Alshamsi
Human Resources	Support	Jarek Michalski