We are here to help you navigate the world of insurance with ease and confidence.
We're always eager to hear from you! Whether you have questions, feedback, or simply want to say hello, our team is here and ready to assist you. Your input is invaluable to us, and we're committed to providing you with the best possible support and service.
We aim to meet, and even exceed our members’ expectations and provide them with solutions to their complaints. If you are not satisfied with our response, you may contact us again via [email protected], providing us with your original complaint reference number. A Customer Service Supervisor will acknowledge your complaint within two working days, and will proceed to investigate your case further before responding to you within 15 working days.
In the unfortunate event where we are unable to reach a satisfactory agreement with you, you have the right to refer your complaint to the appropriate insurance regulator as indicated below. Kindly quote your Daman complaint reference number to the insurance regulator.
Abu Dhabi
The Department of Health (DOH)
P.O. Box 5674, Airport Road, Abu Dhabi, UAE
Tel: 00971 2 449 3333
Fax: 00971 2 444 9822
Email: [email protected]
Dubai
The Dubai Health Authority (DHA)
Visit the DHA website to log a complaint
www.isahd.ae
For Other Emirates
The Insurance Authority
P.O. Box 113332, Aldar HQ, Al Raha Beach,
Abu Dhabi, UAE
Tel: 00971 2 499 0111
Fax: 00971 2 557 2111
Email: [email protected]
