Important Information
Your health and safety have always been our top priority. As part of the precautionary measures taken to prevent the spread of COVID-19, we would like to inform you that all of Daman branches and service points are closed until further notice. You can continue to use our services online through our digital channels.
We maintain a strong and enduring commitment to providing you with the highest quality services; however, some delays might occur in processing requests.
For general FAQ about the COVID-19, please click here
Services for Individual Policyholders and Members
To ensure the continuity in meeting your needs we are providing you a list of services available through our online channels for your convenience.
|
Service Name |
Service Channel |
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|
Daman Mobile App |
Daman Website |
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|
Digital card details (card number, policy numbers and etc…) |
✓ |
✓ |
|
|
Know your benefits details (Schedule of Benefits and General Exclusions) |
✓ |
✓ |
|
|
Telemedicine (call a Doctor for non-emergency cases) |
✓ |
✓ |
|
|
Find a Medical Provider (hospital, medical center, pharmacy, and others) |
✓ |
✓ |
|
|
Submit a claim reimbursement |
✓ |
✓ |
✓ |
|
Track your claim reimbursement |
✓ |
✓ |
|
|
Track your preapprovals |
✓ |
||
|
Renew Basic Insurance Plan |
✓ |
✓ |
|
|
Payment services |
✓ |
✓ |
|
|
Add, delete members or change request |
✓ |
✓ |
|
|
Buy an insurance plan for new member |
✓ |
✓ |
|
|
Renew Enhanced Insurance Plan |
✓ |
||
|
Request Insurance Certificate of Continuity (COC) |
✓ |
✓ |
|
|
Request and renew Aounak Health Insurance Card |
✓ |
||
|
Other Inquiries related to old submissions in the branch |
✓ |
||
User Manual
You can download here the online service manuals. These manuals or guides will help you navigate through your online requests for payments, endorsement and enrollment.
Online Renewal - EN: User manual
Online Renewal - AR: User manual
Online Endorsement: User manual
Online Group Registration: User manual
Online payment: User manual
