Go Back

Business FAQ

Is organ transplant/ viral hepatitis, birth defects, congenital diseases and deformities etc covered under Amanak Plans?

Abovementioned conditions are excluded under Amanak Plan. Please refer to the policy wording for complete list of exclusions.

Am I Covered outside UAE?

Yes, Amanak Chrome Plan offers coverage for inpatient treatment outside UAE (Home Country excluding USA and Canada).

How do I submit my claims?

Claim can be submitted either through Daman mobile app or Daman website.

I am currently insured under DHA/DoH compliant plans. Will the COC of this plan waive the waiting period applied under Amanak plan?

No, waiting period is still applicable under Amanak plan. Member need to serve applicable waiting period from the enrolment date under this plan to be eligible for coverage of pre-existing conditions.

Is a medical report required for members during plan enrollment?

Medical reports are required in below mentioned scenarios:

• For members 55 years and above

• For child age up to 6 months

• If requested specifically to evaluate your application

Are pre-existing conditions covered under the Amanak Chrome Plan plan?

Yes, pre-existing conditions are covered under the Amanak Chrome Plan plans up to specified limit and with waiting period.

Can I also include my family in the Amanak Chrome Plan plan?

Yes, you can include families in the Amanak Chrome Plans provided, subject to plan eligibility criteria’s. Newborn is excluded under these plans.

Where can I buy my Amanak Chrome Plan plans?

You can buy a Amanak Chrome Plan plan at our Branches or with the help of our partner brokers.

As a company owner, what benefits do I get from Amanak Chrome Plan?

• There are three different plans options under Amanak Chrome – Plan 1, Plan 2 and Plan 3.

• You can opt for a plan based upon benefits and premium.

• Pocket-friendly plans, starting at AED 352.

Who is eligible for Amanak Chrome?

Companies with 11 employees up to 1,000 members.

What is the Daman GEB Trust?

The Daman GEB Trust is both a Gratuity Benefit Scheme in line with the local End of Service Benefits obligations in the UAE, and an Employee Savings Plan that can accommodate contributions from you & your employees via salary sacrifice.

Once invested within the plan, there is a clear segregation of assets regarding each separate pot – be it Employer Gratuity, or Employee Savings Plan.

Each pot can then be invested in several different options, from self-selected funds to risk-based portfolios, or simply left in cash if desired. With the levels of flexibility offered, you and your employees can decide exactly how you wish to invest your respective balances.

We also offer flexible payment methods in terms of funding your liability, with the ability to increase or reduce this at any time, at no additional cost.

Your Employees can fund their savings plan via salary sacrifice at their leisure, and stop or restart this at any time with no additional costs in doing so.

Is this Plan right for my company?

The plan provides your employees peace of mind with regards to their gratuity rights, by transferring the assets within a Trust-based Scheme established purely for the purpose of managing gratuity (and Employee Savings balances).

We also offer flexible payment methods in terms of funding your liability, with the ability to increase or reduce this at any time, at no additional cost.

If you’d like to get more information, contact our team here on ([email protected]/+971 24184433), and we will be more than happy to assist in any way we can.

About Praxis

Praxis is an independent, leading provider of bespoke private wealth and corporate administration services to companies, individuals and families across the world.

Established locally within the UAE in 2016, regulated by Abu Dhabi Global Market, and with offices in both Dubai and Abu Dhabi.

For Praxis, their clients’ interests are at the forefront of everything they do. They are focused on delivering excellence in client service at every opportunity. A consistent quality of thinking that has shaped their reputation for innovation and proven delivery for over 50 years.

How to join this Plan?

If you are looking to join the Daman GEB Trust please contact [email protected]/ +971 24184433).

The process is simple and straightforward. The team will provide you with our application form and ask a few questions to get an idea of your liability obligations. This will allow us to provide you an initial calculation on your gratuity liability.

To proceed, just complete the application form and return to our administrators alongside the supporting due diligence and company documentation outlined within this, and we can get this set up for you – simple!

I am already a Daman Client, what do I need to do to join?

If you are an existing Daman client and looking to join the Daman GEB Trust please contact your existing Daman Sales Manager.

The process is simple and straightforward. The team will provide you with our application form and ask a few questions to get an idea of your liability obligations. This will allow us to provide you an initial calculation on your gratuity liability.

To proceed, just complete the application form and return to our administrators alongside the supporting due diligence and company documentation outlined within this, and we can get this set up for you – simple!

What are the costs of this Plan?

To set up the Plan, there is an initial fee of $12,000.

The annual starting charge of the Plan is 1% of the total assets under administration, which reduces on a sliding scale determined by the value of the Assets, to a rate of just 0.45%.

Employees who decide to contribute via Salary Sacrifice will also be charged a flat-rate fee of $20.00 per annum, paid $5.00 quarterly.

This is not inclusive of any underlying investment fees and charges and all fees are subject to VAT.

What happens if we stop contributing?

You can pause contributions at any time that suits you – there are no charges for pausing or restarting contributions.

How do my employees access this plan?

Once your company has set up the plan with us, it’s a simple matter of then providing a list of your Employees Emirates ID numbers, their start date, current salary and should they wish to contribute via the Salary Sacrifice method, their rate of contribution.

When the employees have been accepted as members of the plan and funds have then been transferred,your eligible employees will then receive their log-in details to the portal.

They will need to go through their account-opening process. Once done, they will then have access to the portal.

Do employees have to contribute to this plan?

There is no need for employees to contribute to the Plan. If they decide to, this is funded via salary sacrifice from the employment payroll.

The Scheme cannot accept direct contributions from employees.

Employers can also contribute to the savings plan for the employees – either for all or select persons/groups of employees.

How are the benefits calculated?

The Gratuity Benefits are calculated using the Federal Laws as applicable within the UAE for Gratuity provision, specifically Labour Law No. 8 of 1980, as updated under Article No. 33 of 2021.

 

This is calculated as follows:

  • If an employee works for less than one year, they are entitled to no gratuity pay.
  • If an employee works for more than one year but less than five years, they are entitled to a gratuity pay of 21 day’s salary for each year of work.
  • If an employee works for over 5 years, they are entitled to a gratuity pay of 30 day’s salary for each year of work.

This is capped at 2 years of salary, equating to approximately 18 years of service.

The Daman GEB Trust calculates the gratuity liability on a daily basis. Although gratuity is not payable within the first year of service, the calculation method smooths the funding curve by accruing for all employees from their first day of service.

The payable liability is based on the employee’s basic salary only (excluding benefits, which are not considered) at the time of leaving.

Can we request an initial calculation?

If you want to know your approximate Gratuity Liability, we can look in to providing you with a simple illustration to aid you.

We will ask a few simple questions such as employee start dates and their monthly wage. This will allow us to create a calculation to help give you an idea of your current liability.

Upon joining the Scheme, we will provide a more in-depth illustration and analysis of the current and increasing liability.

Is there an annual funding minimum ?

There is an annual minimum funding of 1 million AED.

How can we withdraw funds from the Plan?

The Plan has been established for funding and administering an employer’s Gratuity liability in line with the UAE Labour Law. Withdrawals from the Plan are only permitted on the basis of making gratuity payments to departing employees.

Employees utilising the employee savings element of the Scheme can withdraw their Employee Savings element at their request.

What can employers and employees invest in within the plan?

There are many options, ranging from cash to term deposits, or using actively managed risk-rated portfolio funds, to self-selecting an investment portfolio from a diverse range of investment funds with fees as low as 0.2% per annum.

Employers can select the investment they prefer for their funded Gratuity Liability. Employees will have no control over what the Employer Gratuity Liability is invested in, and likewise the Employers will have no influence over the Employee Savings elements.

Both Daman and Praxis are not licensed or regulated to provide any investment advice. Any investment options selected are done so entirely by the participating Employer & Employee.

What should I do if an employee leaves service?

If your Employee has left service, they have a few options, depending on whether they are using the Employee Savings element of the plan or not.

If they are NOT using the Employee Savings element, you will need to notify us of the Employee’s end of service date, so we can return the respective Gratuity Liability to you for onward distribution to the Employee.

If a company has not fully funded their liability, they can use their corporate cash flow rather than withdraw from the Plan. This will permit you to quickly pay your obligations whilst permitting your Plan to continue to grow to meet its total liability.

 

If the departing employee has contributed to the Employee Savings element, the options are as follows:

 

  • Employee may request the End of Service Benefit as a cash lump sum, in which case the Plan will issue the respective balance to you for payment onwards to the employee, or,
  • Employee may request that the End of Service Benefit is added into their Employee Savings account. If this option is selected, the balance will be transferred from your employer account directly to the employee’s.

 

The employee is under no obligation to leave the plan, they can remain invested and withdraw from the plan as and when they want. However, they will not be permitted to make any further contributions.

What should I do if an employee within the Plan has died?

Please contact us on [email protected] with the following information so we can outline the next steps:

 

  • Name of Employee
  • Death Certificate

 

Our administrators will then assist you. Note that we will issue gratuity liabilities back to the employer to distribute to the employee’s beneficiaries.

What if the Employer goes into administration?

As the Plan is established under trust, should the trustee Company go into administration, your assets are protected, and the Trust will be transferred to another Trustee for ongoing management.

Given the legal protections and segregation applied by the Trust, the assets are fully ring-fenced and are unable to be used for any purpose aside from the provision of the gratuity & employee benefits.

Praxis, Daman nor creditors have the ability to use Plan Assets in the event of the Trustees going into administration.

What role does Praxis have?

Praxis are the licensed and regulated Trustee of the Plan. The company is regulated by the Abu Dhabi Global Market regulator, the Financial Services Regulatory Authority.

Trustee services include ensuring the funds within the Plan are used only as per the Plan’s Trust Deed. This forms the “rules” of what the Plan can and cannot do.

Praxis also acts as the Administrators of the Plan, having experience of almost 50 years in providing administration of similar offerings globally. This includes providing the underlying servicing and management of the Plan itself.

Where does my money sit?

Your funds will be held within the Trust, and from there you can decide what underlying investments are held. This can be local cash deposits with UAE banks, to retail investment funds within the EU, UK or USA.

Investment decisions will always be made by you, as neither Praxis or Daman are licensed or regulated to provide any investment advice. We will never make any investment decisions on your behalf.

You can opt to simply leave your balance entirely in cash should you prefer, within either local bank deposits within the UAE, or retail liquidity funds within the EU.

How are Praxis regulated?

Praxis have been in operation for over 50 years, in over multiple countries worldwide, and are licensed and regulated to provide a number of services, including Trustee, Corporate and Private Client services.

Within the UAE, Praxis is licensed by the Financial Services Regulatory Authority for the purpose of Trust Services.

What is a Trust?

Trusts are created by an individual or entity transferring assets (and therefore being a Settlor or Grantor of the Trust), such as property, cash or chattels, to a third party, who will manage the assets for the Settlor’s beneficiaries.

Legal ownership and control is retained by appointing a Trustee, who will manage the assets in the interests of the Settlor’s beneficiaries.

In short, a Trust is set up by a Settlor, managed by a Trustee, and benefits the beneficiaries.

What is ADGM?

Abu Dhabi Global Market, or “ADGM”, is an international financial centre and Free Zone located within Abu Dhabi .

The financial centre was established in 2013 and operational by 2015, and is considered an independent jurisdiction within the UAE which includes its own laws and regulations.

The Financial Regulator of the ADGM, the Financial Services Regulatory Authority, or “FSRA”, provides regulatory oversight to Trustee companies. PraxisIFM Trust Ltd has been licensed by FSRA for Trustee provisions since 2016.

Can Praxis or Daman advise me how to invest?

Both Praxis and Daman are unable to provide any investment advice. Any investment decisions must be taken by yourself. If you are uncertain as to what investments are most suitable for you, we would recommend that you seek dedicated Financial Advice on this matter.

What investment return will we get?

Investment return is determined by the performance of the investments you have selected. Return can be affected by the risk profile selected, investment horizon and the nature of the investment itself.

Investments involve risk. Your investment value can go down as well as up, and you may not receive back the amount you originally invested if your investments have underperformed.

Praxis cannot confirm nor guarantee any investment returns. Any investment decisions are made wholly by yourself, at your own discretion or with the advice of a suitable financial professional.

It is prudent to note that investment returns are never guaranteed, and that any illustration provided by Praxis is for reference purposes only.

Past performance of investments is also not indicative of potential future returns.

How can I monitor my investments and contributions?

Your investments and contributions can be monitored via your investment portal 24/7, which can be accessed

What reporting is provided?

The Plan provides employer reporting on a quarterly basis. This reporting will detail how much of your liability has been funded, how long it will take to fund the remainder liability, and how many of your employees are utilising the Savings Plan.

What do we need on an ongoing basis?

Employers only need to provide the monthly datasheet, alongside their funding obligations.

How can we close the Plan?

The primary purpose of the Plan is to fund the company’s Gratuity Liability. If you wish to close the Plan, kindly contact us on [email protected].

How do I know if I am eligible for Value Choice?

If you’re a Company with up to 10 employees and their dependents (including investors), then you qualify for our Value Choice health insurance plans.

As a company owner, what benefits do I get from Value Choice?

  • There are three different plan options under Value Choice – Gold, Silver, Bronze.
  • You can customize your plan by selecting the benefits and the coverage limit. These include network, territory, optical, dental and many more.
  • It is a pocket-friendly plan with co-insurance and other cost sharing options

Where can I buy my Value Choice plan?

You can buy a Value Choice plan at Daman branches, from the Daman website or with the help of our insurance brokers

Can I also include my family in the Value Choice plan?

Yes, we can include families in the Value Choice plans provided you are a dependent, and/or the principals are a part of the company as defined in the eligibility criteria.

Is a medical report required for members during plan enrolment?

Yes, medical reports are required in below mentioned scenarios, such as:

  • For members 61 years and above
  • For newborns up to 6 months of age
  • As and when requested by Daman

Are pre-existing conditions covered under the value Choice plan?

Yes, pre-existing conditions are covered under the Value Choice plan up to a specified limit, if you have declared the same in your application form

What is the maximum number of Value Choice plans allowed under each Company policy?

Up to a maximum of two Plan Choices (Categories) can be opted for under your Value Choice plan, subject to having a clear categorization criterion based on hierarchy. Please note, principals and dependents will need to be enrolled in the same category.

Whom do I contact for more information about Value Choice?

You can reach us through our call center 24/7 on 600-5-32626 or email us at [email protected]

If a member has a NAS network, do they still need to contact Daman for any escalation, or should they contact NAS directly?

For any complaints, members need to directly contact the NAS through following channels:

  • Telephone: 800-2311 (Toll Free 24-7 Call Center)
  • Email: [email protected]
  • MyNas Mobile App: Member will be required to register first before being able to log a complaint
  • NAS Website: https://www.nas.ae/complaints/

How do I submit my claims?

In case your plan is under the Daman network, you can submit your claim either through the Daman mobile app or the Daman website

In case your plan is under the NAS network, you can submit your claim either through the NAS mobile App or the NAS website

How do I know I qualify for Uselect?

If you’re a Small and Medium Enterprise (SME) with 11 – 150 employees, then you qualify for our Uselect health insurance plans.  

As an SME owner, what benefits do I get from Uselect?

  • It is pocket-friendly with co-pay and cost sharing options
  • You can customize your plans by selecting the benefits and the coverage limit for each. These include network, territory, optical, dental and many more.

Where can I buy a Uselect plan?

You can buy a Uselect plan at Daman branches, online through the website and with the help of insurance brokers. You can also reach us through our call center 24/7 on 600-5-32626 or email us at [email protected] and we will ask one of our sales representatives to contact you.

Can I buy Uselect plans for me and my family?

Uselect plans are designed for SMEs (Small and Medium Enterprises) only. Individuals and families can go for any of Daman’s Individual Health Insurance plans here.

How many plan options are offered under Uselect?

There are 3 different plan options under Uselect. Under each plan, you can choose from a variety of module options – from territory and annual limits to network selection, dental & optical coverage and many more.

Can I request for additional benefits under the Uselect plan?

At the time of application, you can request to add dental and optical benefits. Keep in mind, optical can only be opted if you have opted in for dental.

Are pre-existing conditions covered under the Uselect plan?

Yes, pre-existing conditions are covered up to annual limit. For members without continuity of coverage (CoC) in the UAE, coverage is up to AED 250,000.

Is a medical report required for members during plan enrollment?

A medical report will only be required for members aged 65 years and above.

Is the medical check-up benefit covered under the Uselect plan?

Yes, the medical check-up benefit is offered across all Uselect plans.

This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.