Getting Started: Create your myDaman account
Create your myDaman account quickly via Daman Dashboard or download the mobile app from Google Play or the App Store for easy access to all services. If you have a UAE Pass account, you can log in directly without needing to register.
Download the app now.
Daman Mobile App Services
Daman mobile app grants you access to your health insurance coverage and benefits easily.
Mobile app features:
- Check your digital card details, insurance benefits and policy details.
- Access your family’s health insurance services.Submit and track claims.
- Receive live updates on your pre-approval requests.
- Find medical providers within your network, as well as in the GCC and around the world.
- Download insurance related documents
- Select from a range of products for yourself and your dependents.
- Get the latest updates and offers
For help using the app, check out our user guide Daman app user guide
Finding Network Providers
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For Priority Members
As a priority member you have access to Selected Network Providers, where a dedicated Customer Relation Officer is assigned to help you during the course of your visit. For more information on these providers and other Priority Members services view Member-Guide-PriorityMembers-15Apr24.pdf or you can contact our Daman Customer Service
via [email protected]. -
Teleconsultation
Access professional medical consultations anytime through our
Telemedicine Network Providers. Qualified physicians offer confidential
healthcare 24/7, saving you time and avoiding unnecessary clinic visits.When to Call:
- For help outside regular hours (available 24/7).
- If you re unsure about your symptoms.
- For routine advice in pediatrics, general medicine, or dermatology.
Consultation Process
- Speak with a nurse for an initial assessment.
- A doctor will call back for detailed evaluation.
- Receive personalized treatment or referrals if necessary.
Important Information
- Check your insurance for tele-consultation coverage.
- Your privacy is protected under UAE law; calls are recorded for quality.
- Have your Member Number and insurance details ready for verification.
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Emergency Treatment
If you have a medical emergency within your policy’s coverage area, you can receive care from the nearest provider, even if they’re not part of our network. In emergencies requiring hospital admission, preauthorisation is not initially required, but the Network Provider must inform Daman within the specified timeframe.
Claims
Mobile app features:
- Submit your claim online through our website www.damanhealth.ae or Mobile App. In some cases original documents may be required. To learn how to submit a claim here.
- Visit any of our branches or service points.
- Seek assistance from a Daman representative stationed at your office.
- For members enrolled under emergency travel insurance plans, please visit any of our branches or service points or send an email [email protected]
International Assistance
We know that facing health issues while you’re away from home can be tough. Your well-being is our top priority. Our team of experienced medical and paramedical professionals is ready to support your healthcare needs with care and efficiency. Check your Statement of Benefits (SOB) for details on International Assistance Services coverage.
International Non-Emergency Services:
- Policy Benefits Explanation: Clear understanding of your international coverage.
- Direct Billing: Facilitated at Network healthcare facilities.
- Hospital Selection: Assistance in choosing the most suitable facility.
- Pre-trip Planning: Appointment scheduling and logistical support.
- On-site Issue Resolution: Immediate support during your medical stay.
- Advance Payments: For Non-Network facilities (subject to pre-approval).
- Continuous Monitoring: Follow-up throughout your medical treatment.
International Emergency Services:
- Medical Evacuation: Transport to the nearest appropriate medical facility.
- Telemedical Advice: Access to qualified medical professionals via phone.
- Repatriation: Return of mortal remains to your home country.
- Emergency Travel Arrangements: Transport and accommodation coordination.
- In-Patient Case Management: Ensuring proper medical care and monitoring.
What Constitutes a Medical Emergency?
A medical emergency involves any injury or illness that immediately threatens life or long-term health, such as heart attacks, acute asthma attacks, or limb fractures.
Contact International Assistance Services
| Phone Number: | +971 2 418 4888 |
| Email Address: | [email protected] |
| Musafer, Thiqa Top-up (TC Plans): |
[email protected] |
Proactive Health Management
Expert Medical Opinion
Making medical decisions can be overwhelming. That s why we offer the Expert Medical Opinion
Program, which connects you with top specialists for the best care. Check your Statement of Benefits
(SOB) for details on coverage.
What is included in the service?
- A case manager doctor will assist you by gathering the necessary documents, preparing a
detailed summary for the experts, and guiding you through each step of the process. - You will receive a detailed report from leading medical experts with relevant experience for
your case. This report will include each expert s recommendations, information on
treatment options, and answers to your specific questions and concerns.
Email us at [email protected] and a Case Manager will call you back to clarify any medical situation you have.
Health Screening
We strongly believe in promoting preventive health services to help our members reduce health risks and enhance overall wellness. Check your Statement of Benefits (SOB) for details on Health Screening coverage.
Get in touch with us
- Find a hospital
- Book appointments
- Check your approvals
- Submit claims
- Find your documents
