A guide on how to register a complaint

Phone
800 4 32626 (toll-free)
For members with Essential Benefits Plan, please call us on: +971 2 614 5454

Email
customerinfo@damanhealth.ae
For members with Essential Benefits Plan: dubaibasic@damanhealth.ae

Website
Visit www.damanhealth.ae and go to the 'Talk to us' webpage. We have several ways to hear from you.

Fax
Please fax all your queries and complaints to +971 2 614 9787

Post
Customer Service Department
Customer Communications and Complaints Management Unit
National Health Insurance Company – Daman
P.O. Box: 128888, Abu Dhabi
United Arab Emirates

If you have raised a complaint, our team will acknowledge it within two working days by sending you an SMS or an email with the complaint number. We will then proceed with a thorough investigation into your issue and get back to you within 15 working days. Please be assured that your complaint will be dealt with seriously, diligently and confidentially.

To investigate your complaint thoroughly, please provide us with any supporting documents and ask us the questions you would like us to answer.

Are you not satisfied with our response?

We aim to meet, and even exceed our members’ expectations and provide them with solutions to their complaints. In case you are not satisfied with our response, you may contact us again via customerinfo@damanhealth.ae and providing us with your original complaint reference number. A Customer Service Supervisor will acknowledge your complaint within two working days, and will proceed to investigate your case further before responding to you within 15 working days.

In the unfortunate event where we are unable to reach a satisfactory agreement with you, you have the right to refer your complaint to the appropriate insurance regulator as indicated below. Kindly quote your Daman complaint reference number to the insurance regulator.

If you are working and/or residing in Abu Dhabi, please refer to:
The Health Authority – Abu Dhabi (HAAD)
P.O. Box 5674, Airport Road, Abu Dhabi
United Arab Emirates
Tel: +971 2 449 3333
Fax: +971 2 444 9822
Email: contact@abudhabi.ae

If you hold a Dubai residence visa, please refer to:
The Dubai Health Authority (DHA)
Visit the DHA website to log a complaint: www.isahd.ae

if you are working or residing in any other Emirate other than Abu Dhabi or Dubai, please contact:
The Insurance Authority
P.O. Box 113332
Aldar HQ, Al Raha Beach, Abu Dhabi
Tel: +971 2 499 0111
Fax: +971 2 557 2111
Email: contactus@ia.go.ae

Or alternatively, you may visit the Insurance Authority website to log an anonymous complaint.
Please copy and past the below url on an internet browser to submit a complaint.
https://eservices.ia.gov.ae/Wirestorm/Pages/Render.aspx?page=Complaints&layout=NewAnonymousComplaint